At Hriel, we strive to provide high-quality unstitched ethnic suits and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive Return, Refund, and Exchange Policy. Please read the details below carefully.

1. Eligibility for Returns, Refunds, and Exchanges

To be eligible for a return, refund, or exchange, your item must meet the following conditions:

• The product must be unused, unwashed, and unstitched.

• The product must be in its original packaging with all tags and labels intact.

• The return request must be initiated within 7 days of delivery.

• Products purchased during sale or clearance events are not eligible for return or exchange unless they are defective or damaged.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at support@hriel.in or call +91-9925224499 with your order number and reason for return.

2. Approval & Instructions: Our customer support team will review your request and provide further instructions.

3. Return Shipping: You may be required to send the item back to our designated return address in Ahmedabad, Gujarat.

4. Quality Check: Once we receive the returned item, our team will inspect it.

5. Processing: If the item meets our return criteria, we will initiate a refund or exchange as per your request.

3. Refund Policy

• Mode of Refund: Refunds will be processed to the original payment method (credit/debit card, UPI, net banking, etc.).

• Processing Time: Refunds will be processed within 7-10 business days after the return has been received and inspected.

• Non-Refundable Items:

• Gift cards and vouchers

• Customized or altered products

• Sale or promotional items

• Partial Refunds: If the returned product is found to be slightly used or missing original tags, a partial refund may be issued at our discretion.

4. Exchange Policy

If you wish to exchange a product for a different design or color, please follow the return process and specify your exchange request.

• Exchanges are subject to availability.

• If the requested product is not available, we will issue a refund or provide store credit.

• If the new item is of a higher value, you will need to pay the price difference.

• If the new item is of a lower value, the difference will be refunded to your original payment method.

5. Defective or Incorrect Products

We take great care in ensuring product quality, but if you receive a defective or incorrect item:

1. Contact us within 48 hours of receiving the order with photos of the product.

2. We will verify the issue and arrange for a replacement or refund at no extra cost to you.

3. If a replacement is not available, we will process a full refund.

6. Non-Returnable Items

Certain items cannot be returned or exchanged:

• Fabric that has been cut, stitched, or altered in any way.

• Products purchased during flash sales, final clearance, or promotional offers.

• Items showing signs of use, damage, or stains that were not present at delivery.

7. Changes to This Policy

Hriel reserves the right to update or modify this policy at any time. Any changes will be posted on our website hriel.in, and continued use of our services implies acceptance of these terms.

8. Contact Information

For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us:

Hriel

Address: Ahmedabad, Gujarat
Phone: +91-9925224499
Email: support@hriel.in

By purchasing from our Website, you acknowledge and agree to the terms outlined in this Return, Refund, and Exchange Policy.