1. Shipping Locations

• We currently ship across India.

• International shipping is not available at the moment.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Metro cities: 3-5 business days

• Non-metro cities and remote areas: 5-7 business days

• Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or logistics delays.

4. Shipping Charges

• Free shipping is available on orders above a specified amount (mentioned on our website).

• A nominal shipping fee may be charged for orders below the free shipping threshold.

• Any applicable shipping charges will be displayed at checkout.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can track your order status through our website or the courier service provider’s website.

6. Delivery Partners

• We partner with reliable courier services to ensure timely and secure delivery.

• In case of any delivery issues, customers can contact our support team at support@hriel.in or +91-9925224499.

Cancellation Policy

1. Order Cancellation by Customer

• Orders can be canceled within 24 hours of placement, provided they have not been shipped.

• To request cancellation, customers must email us at support@hriel.in or call +91-9925224499.

• If the cancellation request is accepted, the refund will be processed within 5-7 business days to the original payment method.

2. Cancellation After Shipment

• Once an order has been shipped, it cannot be canceled.

• If the customer refuses delivery, shipping charges (if applicable) will not be refunded.

3. Order Cancellation by Hriel

We reserve the right to cancel orders under the following circumstances:

• The product is out of stock.

• Payment issues or incomplete payment transactions.

• Inaccurate or incomplete shipping details provided by the customer.

• Unforeseen circumstances beyond our control, such as logistical or regulatory challenges.

If we cancel an order, a full refund will be processed to the original payment method within 5-7 business days.

Contact Information

For any shipping or cancellation-related queries, please contact:

Hriel

Address: Ahmedabad, Gujarat
Phone: +91-9925224499
Email: support@hriel.in

By placing an order on hriel.in, you acknowledge and agree to the terms of this Shipping and Cancellation Policy.

Shipping and Cancellation Policy

At Hriel, we aim to provide a seamless shopping experience for our customers. This Shipping and Cancellation Policy outlines the guidelines regarding the delivery of your unstitched ethnic suits and order cancellations. Please read the policy carefully before making a purchase.